To maintain the original state of Activewear, we recommend hand washing it with cold water and mild soap after each use. Avoid soaking and air dry in a cool place. Do not pack Activewear with other clothing and avoid rolling them together, especially when wet. Please avoid dry cleaning and minimize contact with sunscreen, oil, chlorine, and rough surfaces to prevent fading and damage to the fabric.

Browse our detailed size guide, which you can find under the 'Useful Links' at the bottom of any page for personalized recommendations. If you prefer a more personalized approach, please contact our dedicated customer service team. Alternatively, please feel free to contact us by phone at+86 13424721327 or by email at contactus@vigorbarbie.com. 

We would like to kindly inform you that Vigor Barbie is not responsible for customs clearance fees or any customs related delays in your country/region. Our online store prices do not include overseas tariffs or customs fees. These fees are determined by your local customs and are not within our control. We suggest that you check the customs fees in your country/region before placing an order.

Please note that if the postal authorities in your country/region fail to notify you of any outstanding customs duties and taxes, Vigor Barbie is not responsible. To avoid any potential delays, we recommend that you closely monitor your shipment using the provided tracking number.

After the order is processed and shipped, you will receive a confirmation email from the carrier containing a tracking number. If you have not received this email, please contact us immediately through the following methods contactus@vigorbarbie.com Or call+86 13424721327 or call us, our team will provide you with timely assistance.

The order processing from Monday to Friday takes 1-3 working days. Orders placed from Friday to Sunday will be processed starting from the next business day.

To make any changes or cancel your order, please contact us through the following methods contactus@vigorbarbie.com Or call us at+86 13424721327 within 2-4 hours after placing the order. After the order is processed, we may not be able to make any modifications.

Pre order allows you to obtain products in advance, even before they are launched. Not all products can be pre ordered, they usually include restocking of new season items or popular items. When placing an order, the full order value will be charged, and the estimated time of arrival (ETA) of the product will be listed on the product page. Please note that the estimated arrival time may change due to production schedules, and we will notify you promptly of any updates.

Although we thoroughly inspect all items before shipping to ensure the highest quality, if you encounter any issues such as lost or defective/damaged items, please send an email immediately to contactus@vigorbarbie.com Or call+86 13424721327 and notify us within 24 hours. Our team will review this matter and provide timely assistance.

Customer accounts provide a secure platform where you can easily view all orders, save payment methods, and manage delivery addresses for a faster checkout experience. You can create an account on vigorbarbie.com or during the checkout process.

To maintain the original state of Activewear, we recommend hand washing it with cold water and mild soap after each use. Avoid soaking and air dry in a cool place. Do not pack Activewear with other clothing and avoid rolling them together, especially when wet. Please avoid dry cleaning and minimize contact with sunscreen, oil, chlorine, and rough surfaces to prevent fading and damage to the fabric.

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Don't worry - you can return the purchased item within 8 to 14 days under the same conditions to earn store points: the item must remain unworn, unwashed, and in its original condition, and all sanitary pads must be intact and undamaged. Please remember that all discounted items, including those purchased during promotional periods such as Black Friday or Cyber Monday, are discounted items and do not meet the return criteria. Gift cards are also the ultimate sales.